Sub App.Event_Open()

Error Code:

Sub App.Event_Open()

Sub Application._CallFunctionWithExceptionHandling()

Sub REALbasic._RunFrameworkInitialization()



  1. This error occurs on WINDOWS 10 computers.
    For some reason the installer is being blocked.

    - Download install file to the desktop or some other place that you can find it.
    - For pro version the file is called 401k2019pro.exe and the consumer files are called 401k{year}couples.exe or 401k{year}personal.exe
    - RIGHT CLICK the file on the desktop and then click "Run As Administrator"
    - After we installed using that approach, the customer was able to enter his name and birthdate and get going without the error.
  2. If installing using Administrator does not work for you, then:
    • You may not have administrative rights to install software due to administrative restrictions. [PRO customers} You will need your IT person to give administrative rights to the named account containing RetirementView. You must give admin rights to the user account FIRST, then download and install inside the User account, then you can take away admin rights.  IT DOES NOT WORK TO INSTALL AS ADMIN (and not as the user).
    • If it's a personal computer with multiple accounts, be sure the account using the software has administrative rights
Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk