1. Try restarting your computer. In a small number of cases, that will kick the error out.
2. Your computer doesn't have administrative rights - OR you're logging in on a profile without administrative rights.
You need to download and install as administrator (either by your IT person or to your other profile).
- You will need your IT person to give administrative rights to the named account containing RetirementView. You must give admin rights to the user account FIRST, then download and install inside the User account, then you can take away admin rights. IT DOES NOT WORK TO INSTALL AS ADMIN (and not as the user).
- If it's a personal computer with multiple accounts, be sure the account using the software has administrative rights
Then make sure that Documents>Torrid Technologies>Retirement Savings Planner has read/write permissions.