Issue:
Customer was trying to download the spreadsheet using an Excel equivalent software but it wasn't working:
Solution:
Try opening Whatever software you are using and then trying to export out to it with it open.
"I opened my non-Microsoft Excel (actually LibreOffice Calc) and then the Export Spreadsheet worked . I'm happy again :-) The transfer of data from Retirement View into Calc was not rapid but it worked."
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