Databasebase Error:database is locked

Database locked means the file is read only and can't be written.
So app must still be blocked by Norton (or other antivirus software).
We cannot control Norton or any other antivirus software.  Customer would need to tell Norton or other antivirus software to not block the app.
They all have an "allow this app" type of list that he needs to add RetirementView to.
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