Originally from ticket #10893.
I upgraded my operating system to Win7 and my client information files did not back up beforehand. The install didn't format my hard drive and I have been able to recover some old files in the windows.old folder, but the Financial Planning files aren't in that file. They are still on the hard drive, I just cant see them with the upgrade, I was hoping someone could walk me through getting them through a c: prompt. I have all my client info on there and its very important.
Solution:
The client files are stored in this location on Windows 7 (assuming you didn't manually move them).
Documents\Torrid Technologies\Retirement Savings Planner\Client Files
If you still can't find them, then do a hard drive search using one of your client's last names (assuming you used that to name the retirementview file). The files have an ending .rp7 which would be another way to search.