Originally from ticket #11881.
QUESTION:
Files that we are creating on showing up on the desktop instead of in our documents. How do you change?
SOLUTION:
Are you on Windows 7 or Windows 8?
The default for all the client files is this path:
Documents\Torrid Technologies\Retirement Savings Planner\Client Files
On Windows 7 if you save a file to a different location, i.e. desktop, then it remembers that location and continues to try to use it.
When you create a new file, go specifically to:
Documents\Torrid Technologies\Retirement Savings Planner\Client Files
and save it in there. This should hopefully reset your default.
Meanwhile, manually using hard drive explorer in windows... drag the files from your desktop into the above client files folder so that they appear on "Open".
Does this help?