Originally from ticket #6565.
We're having an issue installing a copy of Torrid Retirement Planner Professional on a Windows 7 laptop.
The error code that keeps coming up after the registration key is entered is:
"Runtime error - 2147220991 (80040201)': Subscript out of range.
Just updating ticket with cause and solution for future reference...
Cause: Worked with Zach on GoToMeeting and discovered the birthyear in registry was set to 1900 which makes her age 112... which is far above what program can handle and greater than retirement age too. THis causes an "out of bounds" error on the declared memory array variables which in turn throws a Runtime error and crashes the program.
Solution:
Go into regedit and look at birthdate in registry
Change the birthmonth, birthday, and birthyear fields in registry to have customer's correct birthdate.
This fixed the problem.