I believe that I had run it once when I updated it, but have not used it
> recently. I am using Windows Vista Home Premium 32 bit on the computer
> where I have it loaded.
> Attached is a look at the error message I see ... it never seems to get
> into
> Retirement View, but fails before any RV screen comes up.
>
> Should I reload RV 2014 ? Or will this just hit again when I reload.
>
> Just for info, I tried to launch Retirement Planner 2012 (an old version).
> There was an error message, for a missing component, and it got to the
> front
> panel for RP , and showed that my subscription is valid to Dec 2014. Then
> when I clicked OK it reported the missing component and stopped.
>
> Regards, Raymond
>
Date
Votes
3 comments
-
Torrid Support 1 Hi Raymond,
> Step one is to reinstall the software from this web page:
>
> http://www.torrid-tech.com/downloads/downloads.html
>
> Try that and see if it has any effect.
>
> If it does not, then go to the desktop icon
> and right click it.... see if you can select
> "Run As Administrator"...
> and see if that has any effect. -
Torrid Support 1 I tried the "run as administrator" on the existing version on my computer, and it worked.
(I did not do a fresh download) Should I still download
a fresh version (i.e. are there fixes which would benefit me)?
Regards, Raymond -
Torrid Support 1 If you are not using the latest version, then yes download and install
the latest version from our website at:
http://www.torrid-tech.com/downloads/downloads.html
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